Should you need to cancel or amend your booking more than 72 hours before the outward journey, a charge of £5.00 per person will apply or within 72 hours of the outward journey then a 100% cancellation charge will apply.  Once the outward journey has taken place, no amendments or cancellations can be made and new tickets will be charged at the full fare. Children aged between 3 and 15 years of age inclusive may travel at the child fare. Infants under the age of 3 years old travel free of charge as long as they do not occupy a seat on the coach. If you wish for your infant to have their own seat then the child fare must be paid. For reasons of safety, JH Coaches will not carry unaccompanied children under the age of 14 years old, all children must be accompanied by a responsible person aged 16 or over. 

Passengers who take advantage of the discounted student rate must show a valid photographic student ID card when boarding the coach, otherwise the difference between the adult and student rate becomes payable. Customers are responsible for ensuring that they are at the correct pick-up point at least 10 minutes before the scheduled time of departure as JH Coaches, Fell Bank, Birtley, Co Durham, DH3 2SP will not refund the ticket cost or be held liable for any loss or expense suffered by customers as a result of their late or non-arrival at their chosen pick up point, or if they are waiting at the wrong place. It is the customer's responsibility to ensure that they take their own luggage from the coach as JH Coaches will not be held responsible for any charges incurred in retrieving it from another passenger. 

JH Coaches will not be held responsible for any lost property which has not been correctly and clearly labelled. Passengers are carried in accordance with the company’s Booking Conditions of Carriage, copies of which are available for inspection at the address above. Smoking and the consumption of alcohol are not permitted at any time on any JH Coach. A penalty fare will be charged for any passenger found to be travelling without a valid ticket, the charge is £20.00 plus the full single fare from the boarding point to the destination.